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“Elevate humanity and automate the mundane.”
this is, Icerais an AI-driven startup with a user base of over 100 million. The Aisera platform automates repetitive tasks and delivers behavioral intelligence to global enterprises across multiple industries. Aisera’s clients typically resolve his 75% of customer service requests through chatbots.
We interviewed Jyoti Kukreja, Chief of Staff and Head of Business Development at Aisera to learn more about the startup, including how it’s using the latest AI technologies to expand its reach.
Adopting an industry-first approach to conversational AI
Aisera is an AI-based platform that provides employee and customer service solutions for businesses. Aisera’s platform uses AI technology to engage users in human-like conversations and enable self-service.
“Aisera provides the industry’s first proactive, preemptive and forecasting platform,” said Jyoti. “Out-of-the-box AI with preemptive workflows and interaction management really makes AI come to life for our customers. and become naturally engaged, ensuring that user questions are understood and fully addressed.
“This will help us improve operational efficiency and productivity for our users, both employees and customers. I am using the service. Azure cognitive services, Azure OpenAI serviceand Azure Machine Learn incomeUsing Azure’s AI and ML services, you can build deeper and broader Large Language Models (LLMs) with greater accuracy. ”
Operates globally in over 80 languages
“Our customers are multinational companies. Many are part of the Global 500 and therefore have multilingual needs. We support over 80 languages and use Large Language Models (LLM) It allows us to fully understand and extend the flow of conversations and dialogues.”
Leveraging ChatGPT and OpenAI
“We leverage OpenAI and LLM to create complex workflows. Generative AI models help us execute complex processes and workflows at scale. Azure natively supports OpenAI and ChatGPT The fact that we are doing this opens new doors for us.We are interested in how OpenAI integrates with the entire Microsoft portfolio and look forward to further bringing its benefits to end users. I’m here.
“The NLP side of our AI solution, the front end, is now available out of the box.
“Azure AI services and broad portfolio give Aisera the ultimate architectural experience. Now, Aisera + OpenAI + Azure provides solutions that are more suitable for enterprise users and applications. Used for a variety of use cases such as providing public knowledge, improving unresolved conversation performance, identifying knowledge gaps, understanding complex user requests, etc. Also supported by Azure AI and ML for speech-to-text We also use Nuance for our services.”
Integrate with Microsoft technologies to create great user experiences
“We integrate with Microsoft products such as SharePoint, Active Directory, Microsoft 365, and Microsoft Teams. Aisera integrates across the Microsoft portfolio in scenarios where low latency is required, helping our customers achieve the fastest resolution rates and lowest Make the delay achievable.
“The integration with Microsoft Teams is very outstanding, offering a unique user experience with interaction management and user behavior analytics. This works well because a lot of people are already hanging out.Teams allows Aisera to create in-context workflows that allow her to work on knowledge bases in the right context. You can contribute articles and solutions Ask a question and you will automatically get a backend workflow created to address that question The fact that this is a conversational system of record helps users It means that you can bring notifications.”
Learn more: Aisera’s Microsoft Teams AI Service Desk solution was built to solve IT problems in an automated and intuitive way. Leverage conversational AI, NLU search, and unsupervised NLP to resolve customer queries faster.
Go to market with support from Microsoft
“Working with Microsoft for Startups was a game changer for us. And our customers win because they know that both Microsoft and Aisera provide support, which means that at the go-to-market level, they can count on us to address their needs and requirements. We are so grateful for this partnership and the opportunities it brings for us and our customers.”
What matters to other startups
AI is helping startups like Aisera create better user experiences, scale cost-effectively, and solve problems in new ways. And recent advances in generative AI models have given startups a more powerful set of tools than ever before.
Aisera’s Kukreja said: If you are just starting out, please use it. It’s a great opportunity to get involved in AI. ”
For more tips on applying AI to your startup and accessing AI services in Azure, Sign up now for the Microsoft for Startups Founders Hub.