Below are some of the feedback Zerodha should address.
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Call Waiting – It takes 15-20 minutes to reach customer support. No one answers until the ticket is called.
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Segment activation – Proof of income and bank account must be verified when opening an account so that customers do not face problems later. Segments must be activated during account opening. Additionally, it takes 72 hours for the segment to activate and there is no communication as to when it will be activated. The client should follow up and confirm the same. This will increase call volume.
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Change Bank – This also takes 72 hours, which is unacceptable. It should be verified within a day.
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Withdrawal of funds – withdrawals can be made on the same day and must be processed twice a day, morning and evening. This facilitates the liquidity of traders’ funds.
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Withdrawal of funds – If there are insufficient funds in the balance, the system should not allow withdrawals. The client will not see the balance available for withdrawal, only the available balance, but that balance will be rejected and the opportunity will be lost again. To avoid this, we need a notification that the funds will be available after settlement and can be withdrawn on this day. Otherwise, a message will be triggered through her SMS/email indicating that the withdrawal has failed.
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UPI Issues – Applying through UPI can be a hassle. First, you won the bid. Unnecessary frustration creeps in when powers of attorney don’t appear or are delayed. There must be a more realistic way to deal with IPOs, like internet banking that allows for seamless transactions. Also, with UPI, it takes time to deposit funds, and the call volume increases. I need the bidding history in the console for future reference.
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Payments – Payments are not reflected on upi, fail most of the time, call volume increases again and it takes long round trip to get it back, not good for Zeroda in terms of customer service.
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Quarterly Settlement – Customers must be notified in advance that the funds will be paid out as a quarterly settlement, as the customer has to wait for the funds to be transferred to the bank and then transferred to the trading account again.
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Console Issues – Most of the time the console doesn’t work. It is a hassle for clients to load proof of income and bank changes. The system needs to be upgraded to provide seamless transactions.
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Kite App – Most reports are opened in the cloud and haven’t been improved or upgraded in the last 4-5 years, so this app isn’t really useful. My chart doesn’t load properly.
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Terminology – The terminology used in Console and Kite should be simplified so that even laymen can understand it. Terms such as console, delivered margin, used margin, span and exposure are not very useful for the average trader.
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Reports – Reports should include itemized credits/debits for each script to avoid confusion as to whether a profit was recorded.
We expect Zerodha’s management to consider and address the above improvements.
Zeroda Well Wisher.
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Thank you, I have passed these on to the concerned team.
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Zerodha should offer ‘trading from chart’ feature
If you can solve the existing problem. After that, you can think of adding more features.
Already available on chariq.
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I seem to have a problem with my console every time I file for an IPO. Nazarah’s bids have repeatedly failed. For bids that do not go through Zerodha, please apply through their net banking. The process is simple and fast.
Also, once a segment is activated, the user cannot use it for the rest of the day.
I need the “Trade from Chart” feature in my trading view chart.
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I use TradingView (TV charts), so I would really appreciate it if this “trading from charts” was also enabled for TradingView charts.
Currently I’m using the “Quick Trade Drawer” for Pop-out TV charts and most of the time this section does not update the positions, especially the open orders section.
“Trade from chart” is very useful for updating open orders etc.
In addition, if there are “programmable shortcut keys” to help you place predefined orders, such as limiting quantity as a percentage of margin or limiting buy and sell prices as candle lows or highs, such Programmable shortcut keys look like this: Very helpful.
thank you.
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hello shiva
I haven’t heard anything about the above, so please let me know if you are considering it.
I agree too. I haven’t used her UPI app and find it suspicious as well. IPO filings need alternatives. Want to deposit money directly from your trading account?
Hello @nithin @ShubhS9 @Meher_Smaran @nithin_kumrr
I tried creating a new conversation, but it showed that this topic already existed, so I’ll just use this one.
Are there any plans/updates to enable clients to invest/trad in international markets using NSE IFSC?
And Groww’s name is missing from the list of brokers approved by the NSE IFSC to trade the US market. So how do you provide such a service? If you can, what’s stopping Zerodha’s service?
Are you investing in international markets? @Jason_Castelino @AlgoEye @viswaram @ANKIT_T @Prakashsingh @t7support
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@Chetan_Nahata
I am currently in the US and have traded in both the US and Indian markets. Both markets are very different in terms of instruments and strategies. If you have any specific questions, we will be happy to answer them.
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After the government introduced a 20% TCS on all transfers under the LRS, we were discontinuing our plans. So if you transfer $100, he can only invest $80 and can claim a refund of $20 only after the end of the year. But it’s 5% for the first 7lks, then 20%, so I’m thinking again.
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I do very low volume trading through monthly 100, ETFs, Mutual Funds, etc. There are FOFs that track the Nasdaq, Hensen and the S&P 500.
Some also buy USD futures to hedge against currency depreciation.
In fact, investing in other countries only makes sense when your own currency is depreciating. When we remove the currency factor, our markets have relatively similar returns to other markets in the short term.
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