In the world of e-commerce, website uptime can make or break your business. After a series of downtimes, Túlio and Eric were looking for a web host that could keep his online store up and running 24/7 no matter how heavy the traffic was. See how moving to Hostinger improved website performance, reliability, and customer experience.
![](https://www.hostinger.com/blog/wp-content/uploads/sites/4/2023/04/Text-banner-Website-Migration-4.webp)
Background
Thunk Gallery São Paulo-based online fashion store by Túlio Herani and Eric Henrique. Inspired by Túlio’s US experience, the company sells a selection of Brazilian contemporary brands and streetwear clothing from his brand.
As a newcomer to the industry, Cinq Galerie aims to bring a whole new online shopping experience to domestic style lovers.
Theme
Cinq Galerie is only available online, so having a functional and well-designed website is very important to Túlio and Eric.
“When users land on our website, we want them to feel like they are in a physical store. That is why we focus on improving the user experience and solving customer problems. Most competitors lacks this aspect,” says Eric.
Initially, Túlio and Eric hired a web developer to build an online store on WordPress. His first six months were hosted with a local hosting provider.
Unfortunately, we soon ran into a problem. The web host’s server performance was found to be unreliable, especially during peak traffic times.
“Our online store is 6 seconds or more to loadTo make matters worse, the site crashed every time I launched a campaign due to increased traffic, and it took over an hour and a half to restore the site. Complaints from customers flooded in. ’ they shared.
I also had a problem when updating the website. “WordPress goes offline If you upload a batch of new products or photos. It also took a long time to change the price for each item,” he commented Eric.
Cinq Galerie needed to grow, but their web host was holding them back. With Black Friday approaching, Túlio and Eric had to act quickly.
Resolution
When Túlio and Eric thought of another hosting solution, Hostinger was one of the first names that came to mind. They used to take a web development course and at that point purchased a plan to host the project.
Remembering their positive experiences, they business wordpress Plan and migrate your website there. It offers up to 200GB SSD storage and unlimited bandwidth, making it ideal for small to medium-sized online businesses.
With the help of Hostinger’s Global Customer Success Team, The online store has transitioned smoothly.
![](https://www.hostinger.com/blog/wp-content/uploads/sites/4/2023/04/Cinq-galerie_EN-3-1024x571.webp)
Seeing this success, Cinq Galerie launched more than nine sales campaigns in a row in December. The website never went offline.
Backend WordPress User Experience Greatly improved.
![“At the time, updating multiple products in WordPress would take over two minutes per item. Hostinger can do the same thing in 10 seconds simultaneously. I can now edit my website on different computers without having to worry about it.” said Túlio and Eric, Business Partners at Cinq Galerie.](https://www.hostinger.com/blog/wp-content/uploads/sites/4/2023/04/Cinq-galerie_EN-2-1024x571.webp)
For Hostinger 99.9% uptime This allows clients to be confident that their website is always up, even during traffic spikes. We will always notify you when there is an upcoming maintenance. system status for more information.
Additionally, our hosting plans utilize LiteSpeed web servers.Our speed comparison tests have proven it to be the fastest among all popular servers in the industry. Enabling the built-in LiteSpeed Cache plugin can boost your WordPress site’s score 100% On Google’s PageSpeed Insights.
Túlio and Eric now manage their own online store. save their money About development services.
“If we could go back in time, we would build our own website. Hiring a developer was not the best investment for us. Today, we can build an online store for less than $200 (R$1000) and You can look for tutorials online.In the old days, building a brick and mortar business required more than $20,000 (R$100,000),” says Túlio.
Eric cites Hostinger Tutorials as one of the platforms that helped build Cinq Galerie. We cover everything from building websites and marketing your business to resolving errors.
![“A good hosting company, in addition to practical value and quality, can provide the perfect solution to a client's problem. You can count on us to handle it without any hassle.” said Túlio and Eric, Business Partners at Cinq Galerie.](https://www.hostinger.com/blog/wp-content/uploads/sites/4/2023/04/Cinq-galerie_EN-1-1024x535.webp)
With website performance stable and the store under full control, Túlio and Eric can focus on running the business and providing the best possible service to their shoppers. “Success for us means making sales every day and creating an online shopping experience that is so enjoyable that our customers keep coming back.”
what’s next?
“The moment we moved to Hostinger, our website never went down and all our problems were solved. We are very happy with the service,” says Túlio.
When asked about their plans for the future, Túlio and Eric are eager to take their business to the next level. “We want Cinq Galerie to become Brazil’s most fashion-inspired and go-to online clothing store. It’s essential.”
And Hostinger goes to great lengths to make it happen.