After two humble hosting experiences, Douglas Souza sets out to find a web host that provides solid performance, implements the latest security practices, and can support the needs of his agency, Coletivo Estúdio. Did. See how moving to Hostinger helped his business.
Background
Douglas Souza is the founder of Coletivo Estúdio, a creative agency based in Sao Paulo, Brazil. The company provides his web development and marketing services to domestic small businesses.
Founded in 2010, the agency is now a team of 11 specialists who have worked with over 1600 clients throughout Brazil.
Theme
When Douglas started Coletivo Estúdio, he hosted client websites on a local web host reseller plan. That was enough until the agency scaled up and acquired more customers.
During this growth period, security issues arise, such as: malware, Viruses and technical issues Appeared. Douglas had to be available around the clock for him and company support was slow and sluggish.
he also email downtime. “Clients with over 200 email accounts were still using the first provider. At one point, their mailboxes suddenly went offline for over 15 minutes, which is unacceptable for any business. I didn’t.”
From there, he migrated all his websites to a global hosting provider. However, the situation did not improve.
his customers noticed Malware and increased downtime on their website and email. In fact, one client’s inbox was hacked, affecting other users.
According to Douglas, there was no warning from the provider side about this. They only notice a problem if someone complains or the website is already down.
WordPress security Douglas had to constantly check for plugin and software updates, which took longer as Coletivo Estúdio gained more customers.
“Many plugins are poorly secured and can create gaps where malware can enter your website and cause downtime,” says Douglas.
Worse, the company’s Support was unresponsive and uninformed.
“They couldn’t solve our security issues, so we had to deal with them ourselves. I did.”
With hundreds of domains in hand and many customer complaints, Douglas decided to find yet another hosting provider, one with better stability and security.
Resolution
Douglas found Hostinger through a video review comparing our services to other hosting companies.
After researching various offers and considering the agency’s needs, he decided to go with the Cloud Professional plan. It offers up to 300 websites, 250 GB SSD storage, and 6 GB RAM. This is enough space for Coletivo Estúdio to expand its business.
“Once we moved to Hostinger, we saw an immediate improvement in security, so we decided to migrate all of our clients,” says Douglas.
hPanel’s malware scanner is one of the main reasons Douglas continues to use Hostinger.
![Security is Hostinger's number one priority. A malware scanner notifies you that malicious files have been detected and removed. This way, you can react quickly by changing access and ask your team to pay special attention to infected websites. Additionally, there are automatic regular backups that are important when dealing with a large number of clients.](https://www.hostinger.com/blog/wp-content/uploads/sites/4/2023/03/Coletivo-Studio_EN_inside1--1024x633.png)
hPanel also includes a vulnerability checker for WordPress plugins, which saved our team a lot of time and effort in finding security gaps.
“Neither of our previous providers were concerned enough to let us know if our website had vulnerable plugins, but Hostinger did.”
For Hostinger 99.9% uptime, service downtime is no longer an issue.All of our clients are being kept up to date with upcoming server maintenance and our system status in real time.
Hostinger’s email hosting too Anti-spamfrom email filtering and blocklisting to SPF and DKIM.
“With Hostinger Mail, our emails are well protected, so if a client sends too many promotional messages at once, Hostinger suspects it’s spam and blocks it. Thankfully , just enter hPanel and enable email in just a few clicks.”
Additionally, Douglas and his clients have found how easy it is to manage their hosting through hPanel.
“I have tested other custom control panels and Hostinger’s control panel is the best. Many of our customers have also decided to use Hostinger because of the quality and intuitiveness of hPanel. Get your domain and hosting with Hostinger An SSL certificate is automatically installed with your purchase, you don’t need to set it up yourself.”
When it comes to support, Douglas finds Hostinger’s Customer Success team to be reliable. We have agents all over the world including Brazil. This way, the customer can get 24/7 fast support no matter where he is.
![](https://www.hostinger.com/blog/wp-content/uploads/sites/4/2023/03/Coletivo-Studio_EN_inside2-1024x535.png)
With security and performance issues resolved, Coletivo Estúdio can now focus on improving the customer experience and growing as an agency. “We have been using his Hostinger for his 3 years and have no complaints. We finally found the right company.”
what’s next?
“Earlier this year, I received an email from Hostinger highlighting my journey with the company. We now have 172 websites with over 170,000 total visits. And the most visited was me. On our own website, this is pretty cool,” said Douglas.
The stability Hostinger provided gave Douglas confidence to take Coletivo Estúdio to the next level.
“The ability to even consider expanding our web development department shows how important the role of Hostinger has been. I would like to host a website.”
We look forward to supporting Coletivo Estúdio’s journey to reach more milestones in the future.