Responsive, helpful, and dedicated in ways that automation can’t. we are your team
Each month we recognize one of the most helpful people at Hosting®.
![John Regino - Helpful Human](https://res.cloudinary.com/lwgatsby/f_auto/www/uploads/2023/04/HHJReginoTransparent.png)
Meet John Regino
John Regino has always been interested in technology. After first attending nursing school, Regino worked for LUV Airline for eight years and felt he needed a more challenging role to satisfy his passion for technology. As a result, in 2010, he was recruited to his team at Rackspace, where he leveraged his service skills and found a passion for leadership.
Born, raised, and currently living in San Antonio, Texas, he has five cats (Terry, Spaghetti, Monzy, Galbagio, and Jax) and a dog, and is the father of daughter Mee-Ling. John joined Liquid Web in October 2021 as a Support Supervisor.
Why did you join Liquidweb?
At that time, I was working as an operations manager in a BPO company for two years. I loved the company and the team I worked for, but I didn’t get the job done.As an operations manager, I am responsible for managing the operations side, and I don’t have the time to engage with support his team. There weren’t many. Then came the opportunity to join the Liquid Web family and work again with one of his mentors, his Terry Dolliver. The company’s core values aligned with mine, and this was the route I took back into the tech industry.
What draws you to the hosting industry as a career?
I am a problem solver at heart. My passion for technology and problem solving is fulfilled in the hosting industry.
What do you especially love about Liquid Web?
Liquid Web’s support team is passionate and hardworking. With each passing day, I appreciate getting to know the members of the amazing support team.
What is your favorite part of Liquid Web’s corporate culture?
My favorite part of the company culture is Don’t take it too seriously and have fun. I host weekly trivia with the 3rd shift support team. Winners will receive prizes related to trivia topics.
What makes Liquid Web different for you than other employers?
We can be creative and make decisions. But above all Don’t be afraid to make mistakes.
What’s the biggest milestone you’ve achieved?
In my first year at the company, one of the most important milestones was Helping create an engaging environment for the 3rd shift support team.
Tell us about a great customer experience with Liquid Web.
One of the companies I interact with every day is trading card company Topps. I grew up collecting their baseball cards, I am honored to be able to work with them to address their issues and help resolve any issues that arise.
What is Liquid Web known for? What specifically do people come to you for?
I am very approachable. Technicians contact me for a variety of reasons, including password resets, time adjustments, customer escalations, and handoff issues. Of course there are some that I don’t have in my wheelhouse, but I always do my best to point them in the right direction.
Name one thing you want your customers to know about hosting.
We have some of the most passionate and talented individuals Handle customer issues with the utmost care.
What is your nickname at Liquid Web and why?
Most people call me by my last name, Regino. His childhood nickname was Bad, after the role played by John Travolta in the movie Urban Cowboy.
Aside from work, what are your hobbies?
I am a collector of all things. From action figures to funko pops to artwork (mostly music related) to hot wheels to name a few. I’m also a Lego builder. I have over 50 LEGO sets and I’m still counting. I want to be a Lego master builder someday.
what’s your favorite tv show?
This is a little difficult as I have a few favorites.The shows I watched the most and still watch “office.”
What are your favorite apps?
My favorite app is TikTok. I love how algorithms feed your tastes, and I love the creativity of many creators.
If you could have dinner with a celebrity [dead or alive]who would it be?
This is easy. Keanu Reeves. Besides being an accomplished actor, he embodies great qualities. Despite all the loss he has experienced over the years, he remains humble and kind.
You can find John at LinkedIn.
I hope you enjoyed this series. Stay tuned for the next “useful human” profile.