According to the latest data from the Financial Ombudsman Service, in 2022, the number of complaints about life insurance, annuity, or investment firms will drop by 8%.
However, banking, insurance and mortgage complaints increased by 14%.
The data released today by FOS covers complaints data for individual businesses for the six months from 1 July 2022 to the end of December 2022.
The overall number of complaints received was flat compared to the first half.
The Ombudsman said it received a total of 79,921 new complaints in the six months, compared with 72,978 from January to July 2022.
However, the number of all supported complaints decreased by 8%. This suggests an increase in unwarranted complaints over the six months.
Just over a third of complaints were supported, about 34% compared to 37% in the first half.
The number of complaints about life insurers and annuities decreased by more than 8%.
There were 3,842 new depreciating life and annuities complaints in the second half of 2022, compared with 4,193 in the first half of 2022, according to data.
Complaints about new investments also fell by more than 8% to 2,227 compared to 2,427 from January to July, according to FOS.
However, bank complaints jumped 14% as bank customers continued to be dissatisfied.
There were 50,346 new banking and credit complaints during the period, compared with 44,200 in the first half.
New property/casualty claims also grew by double digits, up 10% from 17,530 to 19,346 in the second half.
In 2022, there was about a 6% increase in new mortgage and mortgage complaints, from 3,658 in the first six months to 4,160.