Salesforce is the original ancestor of all CRMs, but it hasn’t faded with the times. This is the CRM to look for when you know your company is expanding rapidly and needs a program that can keep up. Salesforce offers a wide range of products for every industry, and you can mix and match CRM solutions individually.
I love having the data on the dashboard and the digital assistant on the right. All my tasks are neatly organized and I can easily click and call a prospect without having to navigate to another app.
Salesforce Genie is our newest feature. This is his CRM in real time that pulls in customer data from all sources and continuously pulls in new data to give you the latest customer profile. This is one of the most valuable features Salesforce has added. Because Genie helps you focus on the customer experience so you can not only make sales, but build trust and generate loyalty.
What Salesforce does best is use AI tools, real-time data, and connections between your team, your employees, and the other software you use to give you the most holistic view of your prospects and customers. . In fact, thousands of Salesforce integrations can create a centralized platform for all your teams. This feature helps drive and support growth as you scale.
Salesforce is expensive, but it’s a popular choice because it offers features, customizations, or automation that your business can have through its products or integrated third-party apps. However, it is so vast that it has a steep learning curve.
Who is Salesforce for?
I’ve found Salesforce to be a great option for fast growing companies, but I personally wouldn’t use it for my business (I’m a single woman). Salesforce offers entry-level plans for sales, support, and marketing teams, but it’s too much CRM for me, and it gets more expensive as your business grows. I hope your income is growing too.
Recent Upgrades to Salesforce
Salesforce updates its products and adds new features three times a year. Check our website for new releases each spring, summer, and winter.
In Summer 2022, Salesforce announced subscription management capabilities for its Sales products. This allows you to create subscriptions where customers can subscribe to products or services.
Service modules have swarming capabilities and support members can use Slack to resolve issues.Marketing, Commerce, Analytics and many more New features added to Salesforce productsthat too.
Salesforce’s Small Business Solutions plans range from $25 to $75 per user per month when paid annually. Salesforce pricing is a little more complicated. Sales, service, marketing, and commerce platforms have basic plans, and some of them have different editions with different prices. So it’s difficult to show all price points in one screenshot or paragraph.