What are the limitations of Bigin by Zoho CRM?
Zoho Bigin has a lot of great features for startups, but there are some limitations you should be aware of.
- Limited marketing capabilities – Bigin lacks some of the more advanced marketing features such as A/B testing, ad campaign management, landing page creation, etc. If you’re running a marketing-focused business, there’s only so much you can do with Bigin.
- Enterprises may find it somewhat lacking in features – Zoho CRM is a great tool for startups and small businesses, but it doesn’t have all the features an enterprise-level business needs. For example, even the top plan can have up to 5 pipelines.
After all, Bigin is completely free to use, so feel free to try it out to see if these limitations matter for your business.
Bigin by Zoho CRM Integrations
What Bigin CRM Offers Great integration capabilities In addition to all the other powerful features mentioned so far.
They call them “toppings”, but they are essentially third-party services that you can integrate into your Bigin account.
Bigin integrates with the following popular platforms:
- Popular CRMs
- Zoom meeting
- mail chimpanzee
- Google G Suite
Small Business Bonfire uses MailChimp for the majority of their email marketing campaigns. So the seamless integration with Bigin felt like a win.
Overall, there are platforms that offer more integrations (like Slack, which Bigin doesn’t).
However, the fact that Bigin offers API support and the ability to create your own integrations the possibilities seem endless.
How to get started with Bigin for Zoho CRM
Getting started with Bigin was incredibly easy.
When I visited the website, I was presented with a call to action to sign up for free. Naturally, we went with the free plan (and upgraded along the way).
First, just fill in a few fields such as:
- data location
From there, enter your company name, phone number, and currency.
Then we entered! We started with a product tour that included: helpful video (shown below) and lots of tips Help us use Bigin.
After the tour, I started adding teammates, importing contacts, and entering affiliate marketing deals.
Overall, Zoho CRM’s Bigin onboarding process was great.I can definitely say that it was one of the best we have experienced (And we tested many CRMs).
Is Bigin for Zoho CRM easy to use?
Bigin is built for simplicity and is designed for an easy-to-use CRM experience, from the onboarding process to day-to-day use.
During our 3 months of testing, we found that Bigin had the following issues: Incredibly well-designed user interface (UI) is also for beginners (or newbies).
CRM software made it easy for our team to:
- Manage separate pipelines
- Communication with customers
- collaborate together
- Track activity across your business
- Manage your data on the go with mobile apps
The takeaway from Bigin’s overall user experience (UX) is that there is virtually no learning curve (i.e. no barriers to entry) to get started.
Bigin by Zoho CRM Customer Service Review
Bigin provides tons of resources to help you work.
- Phone and email support
- knowledge base
- community forum
- Helpful tutorial videos
In fact, I had very few problems while testing Bigin for 3 months. However, to fully test the service agent’s responsiveness, I asked a quick question about setting up the web capture form.
I received a prompt response (10 minutes or less) Enter a link to where you want the form to be created.
Fortunately, we were able to solve the problem Immediately after sending the email, Helpful knowledge base (shown below).
Overall, Bigin has great customer service and I would recommend them 10/10.