eVoice is a business telephony solution that provides virtual phone numbers, live reception services and call management tools. Monthly plans start at $14 per user, with bigger discounts for annual billing and bulk purchases. It is ideal for companies that want to project a solid corporate image. In our eVoice review, the provider scored high on pricing, general features, and customer service, but low on professional features.
eVoice Review: An Overview
what we liked
- have all kinds of virtual phone numbers
- unlimited extension
- Live reception service
- Easy to expand with single plan structure
lacking
- SMS surcharge
- No third party integration
- old interface
- no team chat
When to use eVoice
- Creating a local presence in another country: e-voice It is one of the best virtual phone number providers as it supports international phone numbers. It also has international forwarding capabilities so you can call businesses in foreign markets.
- Marketing campaign tracking: One eVoice subscription includes 3 toll-free numbers with different toll-free prefixes to choose from. Useful for businesses that want to assign tracking numbers to their marketing campaigns.
- Professional phone line: eVoice gives you the convenience of having access to your professional business line from your mobile app.
- A low-cost phone system with rich call routing capabilities: We offer a variety of call routing tools, including professional greetings, unlimited extensions, and a dial-by-name directory. All features are available in his one package, saving you money.
- Live response service: eVoice offers a comprehensive package with a live reception team and standard calling capabilities instead of using a third party answering service.
When to use alternatives
- Full-featured business phone system: Call recording, business text messaging, and web conferencing are available with eVoice for an additional fee. If you need access to all features without plan upgrades or additional charges, zoom phone.
- Third party integrations: ring centralThe market-leading business phone system integrates with over 200 popular third-party applications, allowing users to synchronize a variety of tools with their phone system.
- Bulk text message campaign: 800.com provides affordable SMS marketing campaign tools for distributing bulk texts or alerts to everyone on your contact list.
Determinants of eVoice
e-voice is ideal for small businesses looking for an easy-to-use and affordable Voice over Internet Protocol (VoIP) solution without extra features. Inbound call management and live reception plans help businesses establish a corporate image.
Alternatives to eVoice
Like other VoIP services, e-voice It has a series of drawbacks. We have discovered issues that may impact the overall user experience, such as vanity phone number activation taking a long time, lack of integration, and extra charges for text messaging and call recording. If these drawbacks bother you, consider the following alternatives:
e-voice It earned a 4 out of 5 rating due to its low price per user, 2-week free trial, annual billing and generous discounts on bulk purchases. One of the differentiators from its competitors is its single structure plan. Elite plans starting at $14/user/month include 30,000 inbound minutes and 3 local/toll-free numbers.Additional minutes are charged at 3.9 cents per minute
eVoice addon
With eVoice’s Build Your Own Plan, you can choose from a variety of add-on features to meet your specific needs. Each has an additional monthly fee.
- Voicemail to Text (V2T): There are two V2T plans: Auto Service (automatic transcription) and Premium Service (human transcription).
- Call recording: We record all inbound and outbound calls and store them for 30 days.
- Web conferencing: Upgrade includes screen sharing for up to 95 participants.
- Business (SMS) messages: Allows you to send and receive text messages with your eVoice number.
- Outbound Fax: Send faxes for an additional $1.95 per user per month. You can use the minutes included with eVoice. One page equals one minute.
- International number: For $29.95 per number per month, you can activate international numbers in your account.
- Live reception: Hire a team of live receptionists to answer business calls. Monthly plans start at $139.95 for 50 minutes for receptionist and 2,000 minutes for eVoice.
Features of eVoice
e-voice Provides a virtual phone service dedicated to small businesses. Users can choose a local or toll-free phone number and access numerous features for managing incoming calls. It has a cloud-based interface that allows the user to change his call routing schedule. The platform also has a mobile app for managing calls on the go.
Awarded e-voice It covers a wide variety of call routing features for managing incoming calls, so it gets full marks for general functionality. Its mobile app lets you schedule call transfers, view your voicemail, and make calls on your company phone line. In addition, eVoice guarantees his 100% service uptime and prevents unexpected system failures.
Subscribing to eVoice’s Elite plan gives you the following features:
- automatic receptionist
- Greetings after school
- call blocking
- call transfer
- call queuing
- call routing
- call transfer
- call screening
- Caller ID
- hold music
- international transfer
- professional greeting
![Add an after hours greeting to your auto attendant.](https://fitsmallbusiness.com/wp-content/uploads/2022/08/Screenshot_eVoice_add_after-hours_greeting_on_auto-attendant.jpg)
eVoice allows you to add after-hours greetings to your auto receptionist via the web portal. (sauce: e-voice)
e-voice This category only received a rating of 1.88 out of 5. This is because there is no integration and you are charged extra for web conferencing and SMS. As expected of any virtual phone system, it lacks advanced features such as team chat, international calling, and interactive voice response (IVR). Still, eVoice works well as a cloud phone service thanks to its live reception plans and its international forwarding feature that allows calls to be forwarded to any destination.
Find eVoice’s main products by clicking on each feature below.
virtual voicemail
eVoice has advanced voicemail features to convert voicemails to audio files, convert voicemails to text and manage voicemails on any device. Email voice recordings of your voicemail so you can be notified of incoming messages. If you can’t respond, you can use eVoice to forward your email to a specific person. You can also have voicemail transcriptions sent to your inbox or email.
![Screenshot of eVoice's voicemail transcription feature.](https://fitsmallbusiness.com/wp-content/uploads/2022/08/Screenshot_eVoice_voicemail_sample_from_mobile_app.jpg)
eVoice brings all voicemail features to your mobile device and makes voicemail management easy. (sauce: e-voice)
live receptionist
eVoice offers individual packages for users who wish to add response services to their eVoice plan. Live Reception Service provides a team of 4-6 operators based in the US to handle calls from 8:00 am to 8:00 pm. Our operators are trained to schedule appointments, answer customer questions, and handle administrative tasks.
Detailed report
eVoice provides a consolidated view of call logs, including information on origin, date, time, duration and frequency. View your preferred call tracking metrics, turn them into detailed graphs, and customize your reports. For collaboration needs, eVoice allows users to share reports with their teams and send automatic email updates.
![Screenshot of eVoice's pre-reporting feature.](https://fitsmallbusiness.com/wp-content/uploads/2022/08/Screenshot_eVoice_advanced_reports.jpg)
eVoice’s advanced reports track call trends, including which calls are answered and abandoned. (sauce: e-voice)
e-voice We got a near perfect score for customer service because we have multiple support channels. For technical support, users may contact us via live chat, phone, or email on weekdays from 8:00 am to 8:00 pm (Eastern Time). If you prefer self-service, our Support Center provides access to onboarding resources, training manuals, FAQs, and billing guides.
we gave e-voice The user interface (UI) looks a bit outdated, but gets the job done without a steep learning curve, giving it a usability rating of 4.13 out of 5. We checked her eVoice reviews from verified users and found similar comments about how easy it is to set up and use the web and mobile apps. Still, customers believe the interface should be updated to improve usability.
![Screenshot of eVoice's mobile app.](https://fitsmallbusiness.com/wp-content/uploads/2022/08/Screenshot_eVoice_mobile_app.jpg)
The eVoice mobile app is a full-featured phone service accessible from your smartphone. (sauce: google play)
e-voice Rich call management features, low per-user pricing, and a wide range of customer support channels earned it a 3.13 out of 5 expert rating. eVoice lags behind when it comes to UI design and collaboration tools, but offers great value for money for small businesses looking for an easy-to-manage virtual phone system.
Here are the latest ratings eVoice has received on popular review sites:
- Captera: 3.6 out of 5 based on 14 reviews
- Trust Radius: 9.2 out of 10 based on 9 reviews
- G2: 5 reviews based on 2.8/5
How eVoice is evaluated
tested e-voice We checked user feedback on popular review websites. As a basis for our evaluation, we compared it with other popular virtual phone systems on the market. From there, we created a scoring system divided into a series of criteria, including price, general features, niche features, customer service, usability, and expert scores.
Click the tabs below to learn how to evaluate eVoice.
20% of total score
Checked for free plans, free trials, annual billing discounts, and volume purchase discounts. If the provider’s basic plan is $30 or less, we’ll give you extra points.
25% of overall score
We explored the essential features of a virtual phone system, including unlimited calls, audio/video conferencing, and mobile apps. We also considered the type of service level agreement (SLA) for uptime. eVoice scores extra points for being able to take advantage of any of these features.
20% of total score
We checked eVoice’s niche features to see the added value that users could get by subscribing. The phone system assessment checks to see if they offer international calling, international numbers, and IVR systems. If there is a robust integration, I will also give extra points.
10% of total score
Evaluate the quality of your customer service by reviewing the hours and days your support team is available to contact you. Higher points are awarded if you are working 24/7. We also looked at the availability of customer support channels such as email, phone, and live chat.
10% of total score
eVoice’s user interface was evaluated based on its ease of use and the technical skills required to set up and operate the entire platform. We explored its web portal and mobile app and considered the first-hand experience of its users.
15% of overall score
We have compared eVoice to other leading virtual phone systems to derive an expert score. We also looked at recent eVoice reviews to see what others are saying about its features, ease of use, cost-effectiveness, and popularity.
*Percentage of Overall Score
Conclusion
e-voice is suitable for small businesses looking for a budget-friendly and feature-rich virtual telephony solution. We provide a live receptionist service, plus a corporate phone number and robust inbound call management tools. Additionally, eVoice has premium features that allow users to extend functionality without switching providers. Sign up for a 14-day free trial to get a full grasp of eVoice’s capabilities.