Simply put, the HubSpot Service Hub enables businesses to connect with their customer base and deliver a superior customer service experience from start to finish.
This includes tools such as:
- tickets
- Customer portal
- feedback survey
- live chat
- knowledge base
- Reporting and analysis
They offer a free tool, which I thought was great.Plus, only the Starter plan costs $45/month.
At our agency, we used HubSpot for most of our clients. However, for this test, we set up and tested HubSpot for Small Business Bonfire. thoroughly over several months.
Other HubSpot hubs
In addition to the HubSpot Service Hub, the platform also offers a suite of other hubs covering everything from marketing and sales to customer service.
HubSpot provides an all-in-one platform to manage your business needs and streamline your processes.
I personally like the fact that you can easily access customer data from all parts of the platform and get an up-to-date view of the customer journey.
HubSpot offers the following additional tools:
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot CMS Hub
- HubSpot Operations Hub
Let’s take a quick look at each.
HubSpot Marketing Hub
HubSpot’s Marketing Hub covers everything you need to run your online marketing campaigns.
It offers various tools such as:
- Reporting and analysis
- marketing email tools
- campaign
- lead acquisition
These features help you stay on top of your campaigns while providing key insights customer behavior and preferences.
It also offers native integrations with other platforms like Slack and Zoom to facilitate collaboration.
In particular, their email marketing tools are Easy to use and intuitive.
I was able to quickly add a logo and create a template for a fictional email campaign. Added social media links and website URLs with the click of a button. HubSpot’s Marketing Hub is great when it comes to ease of use.
HubSpot Sales Hub
Sales Hub is a CRM platform designed to help businesses automate their sales activities, speed up deal cycles, and leverage their sales efforts more effectively.
It includes features such as:
- trade manager
- Prediction function
- Task function
- payment tracker
This helps sales reps organize and keep track of their deals.
Plus, you can track leads from multiple sources in one place.
I created some fictitious deals with just a few clicks.
I was able to select and sort by the following metrics:
- transaction stage
- Closing date
- Deal owner
- amount
HubSpot CMS Hub
HubSpot’s CMS (content management software) Hub lets you manage your website’s content and customize it to your needs.
The site walks you through the 5-minute setup process and you’re good to go.
I was able to customize the template like this:
It was quick and easy to get started.
Here are some examples of customization options:
CMS Hub had a user-friendly interface that was easy to navigate even for novice users.
HubSpot Operations Hub
Operations Hub is the perfect tool for streamlining business operations and ensuring all processes run smoothly.
it essentially helps Manage data across multiple systems Make sure everyone is on the same page.
It includes features such as:
- Data bridge (to connect multiple systems)
- Integration with other platforms
- Analytics and reporting tools
I’ve integrated this site with Mailchimp and honestly found it to have quite a few bugs in this particular case.
The most common issue was team emails not updating or loading in real time. We were able to get support for the live chat feature, but it was frustrating not being able to rely on instant updates.