Wix.com has announced a new integration with Meta. It allows business owners to seamlessly connect with their customers via WhatsApp, Instagram and Messenger. This development will centralize the company’s customer interactions from various social platforms into his one place, Wix Inbox.
This integration allows Wix users to link their business accounts directly to Wix Inbox, making it easy to manage all your customer communications and interactions in one place. Wix Inbox is designed to save business owners time while giving them the opportunity to easily build, enhance, and personalize relationships with their customers.
With the addition of these social integrations, Wix users can now receive all customer messages in one inbox and reply directly from their Wix dashboard. A built-in messaging experience allows business owners to leverage existing assets and extend communications in these channels to provide product suggestions, coupons, and autoresponder creation.
Ronny Elkayam, Senior Vice President of Mobile, App Markets & Marketing, Wix Strategic Products, underscored the company’s commitment to giving business owners all the tools they need to succeed. “Integrating these top messaging platforms with Wix Inbox streamlines communications and increases efficiency for business owners. This direct, fast communication builds trust and ultimately leads to customer loyalty and retention. We look forward to continuing to grow our multi-channel communications to support our business as it expands and serves more customers.”
Kyle Jenke, Business Messaging Director for Partnerships at Meta, emphasized that businesses need to have an easy and streamlined way to manage customer interactions throughout the customer journey. “He is delighted to be working with Wix on their new Inbox solution that integrates with all of Meta’s top messaging platforms.”
Wix Inbox, a CRM messaging tool, allows users to view and respond to messages from a variety of channels including Wix Chat, Email, SMS, and now WhatsApp, Instagram and Messenger business pages on your Wix website. I can. Users can initiate chats with live site visitors, reach out to contacts, and send visitors attachments, coupons, payment requests, and links to products and services. Wix Inbox provides businesses built on Wix with a seamlessly integrated, fully extensible CRM platform to meet their growing needs.
The Wix CRM team is currently working on adding more channels and integrations to the Wix Inbox feature. This allows third parties to include more channels in their communications integration and seamlessly integrate them into a single multi-channel communications inbox.
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